We are looking for an experienced and proactive IT Support Specialist to join our team. This role involves providing technical assistance, maintaining IT systems, and ensuring smooth operations across all company offices. The ideal candidate will have strong technical skills, problem-solving abilities, and excellent communication.

Main Responsibilities include but are not limited to:

Technical Support: Respond to and resolve technical issues reported via alerts, phone, email, or in person. Provide assistance on hardware, software, network, and other IT related problems.
Incident Management: Diagnose, troubleshoot, and resolve technical issues. Escalate complex problems to relevant teams when necessary.
Hardware & Software Maintenance: Install, configure, and update operating systems and applications. Perform hardware upgrades, repairs, and maintenance.
User Training & Support: Provide guidance and training to users on new software or systems to enhance proficiency.
User Account Management: Create, modify, and deactivate user accounts. Manage permissions, access controls, and group policies in line with security procedures.
IT Asset Management: Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
Security Compliance: Assist in enforcing security protocols, policies, and procedures.
System Monitoring & Maintenance: Monitor system performance and conduct routine maintenance to ensure optimal functioning of IT systems and networks.
Collaboration & Coordination: Work with other IT teams and departments to resolve cross-functional issues. Coordinate with external vendors when required.
On-Call Rotation: Participate in an on-call schedule to provide after-hours support for critical issues.
Perform any other duties related to the role as required by business needs.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Familiarity with ITIL or other IT service management frameworks (preferred).
Certifications such as CompTIA A+,MCITP, or similar are considered

an asset.

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, routers, switches, wireless technologies) and ability to troubleshoot connectivity issues.
Strong knowledge of Windows operating systems, including troubleshooting and configuration.
Experience installing, configuring, and updating software and operating systems, as well as hardware components (RAM, hard drives, graphics cards).
Ability to diagnose and resolve hardware issues in computers, printers, scanners, and peripherals.
Proficiency in managing user accounts, permissions, access controls, and group policies. Ability to perform basic MSSQL queries (asset).
Preferably 1 year of experience providing technical support in an enterprise environment.
Possession of a valid B driver’s license.
Strong active listening and communication skills.
Accuracy and attention to detail in all tasks.
Systematic approach to identifying, analyzing, and resolving issues.
Knowledge of hardware configurations and assembly/disassembly.
Proactive and collaborative mindset.

IT System Support Executive

Job Description