Otis is the world’s largest elevator and escalator company, serving customers in over 200 countries and territories. With 72,000 employees, we maintain around 2.4 million units worldwide. Our global team works together across time zones and cultures to drive innovation and deliver excellence. We’re currently looking for a New Equipment Sales Assistant to join our team.

Duties and Responsibilities

General office duties in the Sales department.
Assisting in quotations, client follow-ups and contracts of sale when necessary.
Maintaining a properly organised filing system for certifications, lift contracts and other documents where necessary.
Administering the installation schedule.
Scheduling of appointments as advised by Sales Director.
Organising measurements of lifts.
Assisting in the lift order process as necessary.
Compiling and preparing relative paper work for lift certification and registration, including lift manuals.
Contributing to teamwork and team efforts to accomplish targets.
Providing support to various teams and departments as needed.
Requesting suppliers for price quotes and offers and ensure follow up communication.
Answer incoming calls and respond to customers’ emails and route to the appropriate resources for resolution and follow-up where necessary.
Provide product and service information to customers.
Maintain and promote a positive attitude toward customers and fellow employees regardless of the circumstances.
Share information across the organisation by using the right communication flows.
Apply appropriately mannered communication skills with clients, colleagues and superiors.
Comprehend customer requirements, provide high-quality service and customer support during site visits.
Build positive relationships with customers, always apply excellent customer care and oversee the preservation of both the clients’ and company’s property and equipment.
Attend any training provided by the company and sit for the respective assessments accordingly.
Maintain customers’ trust relationship by keeping service information confidential.
Follow all the company’s filed procedures and protocols.
Any other duties may be necessary from time to time.
Able to have a can-do attitude and to problem solve attitude.
Provide front desk and reception support, acting as the first point of contact for clients, suppliers, and visitors.
Handle incoming telephone calls, emails, and general customer enquiries professionally and efficiently.
Generate and issue proforma invoices and invoices, ensuring accuracy and timely delivery to customers.
Maintain and update customer records, contracts, and project information in company systems.
Prepare and distribute certification, registration, and compliance documentation for lifts.
Liaise with customers regarding outstanding documentation, agreements, certificates, and inspection requirements.
Process and save signed maintenance agreements and related documentation in company databases and systems.
Support invoicing, payment tracking, and administrative follow-up for maintenance and installation projects.
Prepare purchase orders and related administrative documentation when required.
Assist with document control and compliance procedures related to lift installations and maintenance services.
Update company systems with customer information, site details, coordinates, and contractual data.
Help take shaft survey measurements on site – training will be provided.

Attributes

Conducts professional behaviour with a positive ‘can do’ attitude.
Organised, works independently and able to prioritise his / her work load.
Strong customer service practices and skills.
Punctual and dependable.
A clear communicator and an active listener.

Requirements

Minimum of 1 year of experience in a similar role within a customer-oriented industry, preferably in after-sales services.
Excellent written and oral proficiency in English and preferably also Maltese.
A valid Maltese driving license.
Strong proficiency with the Internet, Microsoft Office and electronic devices.

Remarks

The list of ‘Duties and Responsibilities’ appearing in this job description is neither necessarily exhaustive nor is any part of this job description permanent or immutable and can be amended from time to time as deemed fit by the Company aligned with its exigencies.

New Equipment Sales Assistant

Job Description