Technical Department Supervisor

Combine your technical expertise with team leadership, job planning, troubleshooting, customer support and coordination with international manufacturers.

This is a varied role - from diagnosing mechanical, hydraulic, or electrical faults to coordinating field service work, supporting technicians and resolving challenging customer issues.

Job description

Lead, supervise and support a team of technicians and service personnel.

Plan and allocate servicing, repairs, installations, maintenance and breakdown work.

Provide technical support and guidance to technicians when diagnosing and resolving complex faults.

Troubleshoot mechanical, hydraulic, electrical and control-system issues.

Coordinate breakdowns and technical interventions, ensuring jobs are completed efficiently and professionally.

Work directly with manufacturers on technical queries, warranty claims, diagnostics and solutions.

Monitor the quality, progress and completion of service jobs.

Visit customer sites when required to assist with difficult or critical technical issues.

communicate with customers and provide practical solutions to technical and service requirements.

Work closely with Sales, Spare parts and Operations to ensue smooth customer support.

Maintain accurate service records, reports and technical documentation.

Help develop and train technicians and contribute to improving workshop and field-service procedures.

Promote a strong culture of safety, quality, professionalism and continuous improvement.

You will ideally have:

Strong mechanical and electrical diagnostic and troubleshooting skills.

Good understanding of hydraulic systems and mechanical components.

Experience working on complex machinery and resolving technical faults.

Previous experience leading, mentoring or supervising technicians is an advantage.