The Service Advisor will be responsible to ensure an enhanced level of customer satisfaction and customer loyalty. The Service Advisor is the 'face' of the copmany and the vital link of ensuring that customer's requirements are valued and executed at the highest standards. Main tasks and responsibilities

Main tasks and responsibilities

To set up and schedule appointments to ensure that the workshop’s availability is maximised
Answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly
Create job cards and attach the relevant documents correctly, such as: VHC, vehicle information and recalls
Create purchase orders and input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the team leaders
Upon identifying recalls the service advisor must immediately inform all clients affected, take immediate action, and process all information / job cards
To notify clients if technical campaigns are found, update and maintain records of such findings and attach to job cards if necessary
To allocate and monitor ‘client waiting’ appointments correctly
To communicate with and keep in touch with team leaders regarding the status of works, queries, etc
To contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs; upon approval, update team leaders accordingly.
To confirm with clients any additional / future repairs / ordering of parts
Identify repeat repair concerns and process job cards to the team leaders for immediate action
To prepare weekly job cards for filing and warranty job cards for processing
To contact customers for vehicle collection
Register service packs for new vehicles and upgrade existing service packs
To process cash deposits when necessary
To prepare detailed cash and warranty invoices for vehicle collection outlining all services rendered
To handle invoicing of credit accounts and internal job cards including PDI.
Ensures that quality standards are being adhered to
Adheres strictly to Health and safety regulations and company policies together with Franchise standard requirements.

Educational and skill requirements

Excellent communication both in Maltese and English
O' Level Standard of Education
Basic understanding of basic motor components
Previous experience in a similiar role will be considered an asset

Service Advisor

Job Description