Receptionist

Friendly and professional Hotel Receptionist experienced in welcoming guests, managing reservations, handling check-ins and check-outs, answering enquiries, and providing excellent customer service.

• Check-ins and Check-outs: Welcome arriving guests warmly, verify identification, handle room assignments, issue keys, and process departures by settling final bills and collecting feedback.
• Reservations and Inquiries: Manage room bookings, walk-ins, and cancellations via phone, email, or online systems, and update property management software (PMS).
• Guest Services: Answer questions about hotel amenities, local transport, nearby restaurants, and tourist attractions, while fulfilling special requests (such as wake-up calls or extra towels).
• Billing and Payments: Process cash, credit card, and debit card transactions, issue receipts, reconcile daily tills, and handle billing queries.
• Problem Solving: Listen calmly to guest complaints, resolve issues promptly, and escalate major concerns to management when needed.