Paradise Bay Resort is seeking a motivated and experienced Systems & Infrastructure Administrator to join our team. This is a hands-on role responsible for supporting the smooth, secure and reliable operation of the Resort’s IT infrastructure and business-critical systems.

The successful candidate will provide day-to-day technical support across the operation, ensuring that users, devices, networks and key systems remain functional and secure. The role will also involve working closely with external IT suppliers and service providers to resolve technical issues and maintain service continuity.

Key Responsibilities

Manage Microsoft 365 user accounts, mailboxes, permissions, MFA and licence assignments.
Support Azure AD / Entra ID administration, including user access, permissions and security configurations.
Provide day-to-day technical support for Windows environments, Microsoft 365 applications and general IT-related issues.
Install, configure, troubleshoot and maintain PCs, laptops, printers and related peripherals.
Diagnose and resolve network issues involving Wi-Fi, switches, routers, DHCP, DNS and general connectivity.
Maintain structured cabling, server rooms, IT storage areas and accurate hardware inventories.
Provide first-line support for Comtrex POS systems, including troubleshooting, connectivity and coordination of escalations.
Liaise with external IT vendors and service providers to ensure technical issues are addressed efficiently and service continuity is maintained.
Provide support for PMS and other operational systems used across the Resort.
Install, maintain and update software applications and systems as required.

Requirements

Good working knowledge of Microsoft 365 administration.
Knowledge of Azure AD / Entra ID and strong troubleshooting skills within Windows 10/11 environments.
Good understanding of basic networking, including Wi-Fi troubleshooting, switches and IP settings.
Minimum 2–3 years of experience in a technical support or IT administration role.
Strong troubleshooting, communication and organisational skills, with a reliable, methodical and customer-focused approach.

Experience within the hospitality industry, multi-location operations or supporting EPOS systems such as Comtrex will be considered an advantage.

If you are a proactive IT professional who enjoys solving problems, supporting users and working in a dynamic hospitality environment, we would be pleased to hear from you.

Interested candidates are invited to apply by submitting their CV.

Systems and Infrastructure Administrator

Job Description