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Position Overview

A Customer Care Agent is sought to deliver outstanding customer service by managing customer enquiries, coordinating service appointments, and ensuring a positive customer experience throughout every stage of the service journey.

Key Responsibilities

The selected candidate will respond to customer enquiries via telephone and email, coordinate service bookings, and maintain regular communication with customers regarding the progress of their requests.

The role includes handling customer feedback and complaints, updating records through the company's ticketing system, scheduling appointments, and ensuring customers receive accurate and timely information.

Responsibilities also involve supporting daily customer care operations, following up on appointments, service updates, and completed work, while maintaining the highest standards of professionalism and customer satisfaction.

Requirements

Candidates should possess excellent verbal and written communication skills, a customer-focused approach, and strong organisational and problem-solving abilities.

The ideal candidate should be proactive, able to work both independently and as part of a team, and capable of managing multiple tasks in a fast-paced environment.

A good standard of education, including English, Maltese, and Mathematics, is required. Knowledge of the automotive industry will be considered an asset.

What Is Offered

The successful candidate will benefit from a competitive remuneration package, health insurance, employee benefits, ongoing training, and opportunities for professional development within a supportive team.

Career Opportunity

This position offers valuable experience in customer service, client relationship management, and service coordination while providing excellent opportunities for long-term career growth.

Customer Care Agent

Job Description