This is a great opportunity for a Swedish-speaking professional who enjoys handling a variety of tasks and learning new skills. As a Customer Support Agent for the Swedish Market, you will be the first point of contact for players, assisting with daily queries.

The role offers a salary of €25-28K, depending on experience.

Responsibilities

Handle incoming queries in Swedish and English via email and live chat
Provide accurate support and guidance on game functionalities, promotions, and technical issues
Assist customers in a friendly and efficient manner
Perform KYC document checks
Work closely with AML and RG teams
Stay up-to-date with SGA regulatory compliance requirements

Requirements

Previous experience in iGaming support
Native or near-native Swedish, with excellent written communication
Fluent in English, written and spoken
Experience working with the SGA is a plus
Understanding of basic KYC procedures
Strong computer literacy
Customer-first mindset, responsible and reliable
Good communication and listening skills
Able to work independently and as part of a team

About the role

Salary of €25-28K + bonus based on KPIs
Rotating shifts across all days of the week (no night shifts)
Office-based in Sliema, Malta
Preference is given to candidates with previous Customer Support experience within iGaming
Health Insurance (includes dental)
Complimentary fruit and refreshments at the office
Free breakfast on Fridays
Fun company events

Note: Native-level Swedish is non-negotiable for this role. Due to the urgency of the role, only candidates who are based in Malta can be considered.

Kindly apply with your CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Customer Support Agent - Swedish Speaking

Job Description