Customer Service Agent in Finance – Danish Market (Relocate to Malta)

Ready to swap grey skies for 300 days of sunshine?

Malta has become a top destination for people who want more out of life: better weather, an international community, new friends from all corners of Europe, affordable lifestyle, and a career-life where you can actually climb the ladder very fast. Many people move to Malta "for just one year"... and end up staying much longer.

If you're looking for a fresh start abroad, a place where work and sunshine go hand in hand, and a chance to build real international experience, this is a strong opportunity.

Our client is now looking for a Danish-speaking Customer Service Agent to join their growing team in Malta. You’ll be part of a supportive Scandinavian team, working closely with the Danish Team Leader and collaborating with colleagues across the company.

What You'll Be Doing

Guide customers through onboarding, documentation, and product information
Provide accurate and helpful support regarding products, services, and payment options
Identify and follow up on potential sales opportunities
Communicate with customers via email, SMS, and phone
Ensure compliance with internal guidelines, industry standards, and legal requirements
Work closely with Payments and Collections teams to ensure clear, efficient processes
Contribute to maintaining a friendly, positive team culture
Assist with various customer service–related tasks as needed

Additional Responsibilities

Help prepare sales reports and documentation
Support training and onboarding of new colleagues
Assist in documenting workflows and team processes
Suggest improvements to tools, systems, and routines
Handle ad hoc tasks requested by the Head of New Markets

Requirements

Fluency in Danish and strong English skills
Experience with sales & customer service
Understanding of customer onboarding and verification processes
Strong communication skills with a results-oriented mindset
High attention to detail and ability to take initiative
Service-minded, reliable, and a team player
Comfortable working independently when needed
Competence in Microsoft Office, especially Excel

Benefits

What’s in It for You

You’ll be joining a workplace that values teamwork, genuine collaboration, and personal growth. Expect a welcoming environment with colleagues from across Europe, and plenty of opportunities to develop your career.

Perks include:

Competitive salary + performance bonuses and benefits
Clear development and progression opportunities
Great coffee, cocoa, and Friday beers
Relocation bonus to get your life in Malta started
Regular team celebrations and social events

Danish-speaking Customer Support Agent - Online Bank - relocation to Malta

Job Description