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The Malta Hotels and Restaurants Association is seeking a proactive Operations & Administration Officer to join the team and support ongoing compliance with data submissions and payments through follow-up and engagement.

This is a hands-on, externally facing role suited to someone who is organised, detail-oriented and proactive. The successful candidate will play a key role in driving client participation, ensuring processes are followed and deadlines are consistently met.

Key Responsibilities

Act as the primary point of contact for day-to-day queries and support
Monitor periodic data submissions and actively follow-up on late or incomplete information
Review payment and submission data and assist with basic reconciliations as required
Identify and resolve discrepancies in submitted data and payments
Maintain accurate records and internal tracking systems
Escalate non-compliance where necessary
Conduct regular follow-ups via phone to ensure timely submissions and payments

What We're Looking For

Experience in operations, bookkeeping, accounts receivable, or client-facing roles
Strong organisational skills and a structured approach to follow-up
Comfortable interacting directly with clients
Confident, with the ability to be firm when required
Strong attention to detail and numerical accuracy
Comfortable making outbound calls and following up persistently where required
Fluent in both Maltese and English

Nice to Have

Basic accounting knowledge
Experience in compliance, collections, or similar environments

What Success Looks Like

Accurate and timely submissions
Increased client participation and improved compliance over time

Please send your CV and covering letter by Friday, 5th June 2026.

Operations & Administration Officer

Job Description