Our client, a modern hotel in the northern part of Malta, is currently on the lookout for an experienced Duty Manager to work on a day-in/day-out basis, from noon to midnight.

Candidates should have a strong hotel operational background, with experience in both Front Office and Food & Beverage operations, together with a good understanding of Health & Safety procedures within a hotel environment.

Eligible candidates are to be based in Malta.

Responsibilities

Overseeing the day-to-day operation of the hotel during the shift.
Supporting and supervising Front Office and Food & Beverage operations.
Handling guest complaints and resolving issues professionally and efficiently.
Ensuring a high standard of customer service throughout the hotel.
Coordinating with Housekeeping, Maintenance, Security and other departments as required.
Taking responsibility for operational matters and making appropriate decisions in the absence of senior management.
Ensuring hotel procedures and company standards are followed.
Monitoring Health & Safety compliance throughout the hotel and taking immediate action where any potential risk or hazard is identified.
Ensuring emergency, fire safety and evacuation procedures are understood and followed.
Reporting and documenting accidents, incidents, hazards and other Health & Safety concerns appropriately.
Ensuring that public areas, guest areas and staff working environments are maintained in a safe and secure condition.

Requirements

Previous experience is a must
Good understanding of Health & Safety procedures
Candidates must be confident, responsible and hands-on
Well-presented, with a friendly, approachable manner and a pleasant disposition.
Experienced and comfortable in dealing directly with both guests and team members.
Capable of remaining calm under pressure and able to take appropriate decisions in the event of an emergency or operational incident.

Duty Manager

Job Description