Are you a detail-oriented hospitality professional with a passion for guest experience and smooth operations?

We're looking for a Reservations Manager to join the iconic Hard Rock Hotel Malta and ensure our booking process hits all the right notes.

If you're organised, guest-focused and thrive in a fast-paced environment, this is your stage. 🎸

🎯 Your Mission

As our Reservations Manager, you'll oversee the reservations department, ensuring a seamless booking journey for our guests across rooms, suites, restaurants and events. You'll lead the team with efficiency and energy, turning inquiries into unforgettable stays and experiences.

📞 What You'll Do

Manage the day-to-day operations of the reservations team, ensuring accuracy and efficiency in all bookings
Develop and implement strategies to maximise occupancy and revenue while delivering top-class service
Monitor booking channels (direct, OTA, GDS) and optimise distribution for performance
Train, motivate and supervise the reservations team to maintain high service standards
Analyse reservations data, forecast demand and provide reports to management
Collaborate with Sales, Marketing and Front Office teams to align strategies and guest experience
Handle VIP bookings, special requests and complex group reservations with care and precision

💡 What We're Looking For

3–5 years' experience in hotel reservations or front office, with at least 1–2 years in a supervisory/managerial role
Strong knowledge of reservations systems and channel management tools (Opera or similar)
Commercially savvy with a strong understanding of revenue management principles
Excellent communication and leadership skills, with a guest-first mindset
Highly organised, detail-oriented and comfortable in a fast-paced, high-volume environment
Fluent in English (other languages are a plus)
Positive, dynamic and ready to bring the Hard Rock vibe to every interaction 🎶

🎁 What's On the Table

A leadership role in one of Malta's most exciting hotel openings
A dynamic people-first culture where your ideas and energy matter
Competitive salary + performance bonus
Career growth opportunities

🔥 Make It Happen

If you're ready to lead the reservations team with precision and passion, apply now and be part of the Hard Rock Hotel Malta story.

Reservations Manager

Job Description