Company Description ESE (European School of English) is a leading provider of English language courses and accommodation for adult and junior learners from around the world, operating year-round from Malta. Located on the sunny island just a short flight from mainland Europe, ESE offers a dynamic international environment for both students and staff. With 30 years of experience, the school has earned multiple awards and holds memberships in respected accrediting bodies such as EAQUALS, IALC, and Quality English. ESE is part of the Claret Group of Companies, which also includes executive training institutes in Malta and the UK.

Role Description The Reservations Executive is a full-time, on-site role based in Malta, responsible for handling bookings and enquiries for language courses and accommodation. Day-to-day tasks include managing reservations via email, phone, and online systems, confirming bookings, updating records, and coordinating with internal departments to ensure accurate and timely information. The role involves responding to prospective and current clients in a professional manner, providing clear information about programs and services, and maintaining a high level of customer satisfaction. The Reservations Executive also supports sales activities by following up on leads, preparing quotations, and assisting with group and individual bookings. Collaboration with colleagues across the school and wider group is essential to ensure smooth operations and a positive experience for all guests and students.

Qualifications

Strong Communication skills, including clear written and verbal interaction in English and the ability to engage effectively with international clients.
Customer Service and Customer Satisfaction skills, with a focus on responsiveness, problem-solving, and maintaining positive client relationships.
Reservations experience, preferably in education, hospitality, or travel, and confidence in using booking systems or CRM software.
Sales skills, including the ability to identify client needs, present suitable course and accommodation options, and support conversion of inquiries into bookings.
Good organizational and time-management skills, with attention to detail when handling multiple reservations and deadlines.
Comfort working in an on-site, fast-paced environment and collaborating with cross-functional teams.
Previous experience in language schools, tourism, or hospitality is an asset; knowledge of additional languages namely Italian, Spanish, Portuguese and French is considered beneficial.
Basic proficiency in standard office software and systems; prior experience with reservation or student management platforms is an advantage.

Reservations Executive

Job Description