Kelix bio is a reliable, specialised supplier of liquid and lyophilised sterile pharmaceuticals for antineoplastic use in humans. Through our products, we help patients achieve the highest quality of life possible. We create a strong presence in both local and international markets based on our reputation for service quality, value-added products and reliability of supply.

Due to the continued growth and expansion of our operations, we are seeking to recruit a motivated and experienced IT Manager to join our team.

Role Summary

The IT Manager is responsible for managing, maintaining, and supporting the Company's IT infrastructure, information systems, and technology services. The role ensures the availability, security, and efficient operation of all IT systems while providing technical support to users, managing IT assets and vendors, administering business applications, and leading IT projects that support the Company's operational and business objectives.

Key Responsibilities

IT Infrastructure Management:

Manage, maintain, and support the Company's IT infrastructure to ensure high availability, reliability, and performance.

Diagnose, troubleshoot, and resolve hardware, software, network, and infrastructure-related issues.
Install, configure, and maintain servers, desktops, laptops, printers, networking equipment, and other IT devices.
Create, manage, and maintain user accounts, email accounts, access permissions, and workstation configurations.
Monitor and troubleshoot LAN, WAN, wireless networks, internet connectivity, VPN, and firewall-related issues.
Manage the Company's IT assets, including inventory, procurement, maintenance, lifecycle management, and disposal.
Respond to system failures, outages, and technical incidents, ensuring timely restoration of services.
Act as the Systems Administrator for Quality Control (QC) and production equipment, including performing and monitoring backup tasks where applicable.
Maintain and troubleshoot all Company software applications and coordinate with software vendors when required.
Administer software licenses and ensure compliance with licensing agreements.
Manage relationships with external IT vendors, service providers, and support partners.
Prepare and monitor the IT budget, ensuring cost-effective procurement and utilisation of IT resources.
Maintain and support server rooms, server infrastructure, storage systems, and backup solutions.
Provide timely on-site and remote technical support to employees for all IT-related issues.
Information Systems Support:

Maintain and support the Company's business applications and information systems.

Provide technical and functional support for document management systems and other business applications.
Support and administer the Company's ERP system across all functional modules.
Work closely with department users to identify system improvements and enhance business processes.
Ensure data integrity, system performance, and application availability.
Information Security:

Implement and maintain IT security policies, procedures, and best practices to protect the Company's information assets.

Monitor system security, user access controls, antivirus protection, backups, and disaster recovery processes.
Participate in cybersecurity initiatives and promote information security awareness throughout the Company.
Ensure compliance with internal IT policies, software licensing requirements, and applicable regulatory standards.
IT Projects and Continuous Improvement:

Lead and participate in the planning, implementation, and support of IT projects.

Evaluate new technologies and recommend solutions that improve operational efficiency and business performance.
Coordinate system upgrades, infrastructure improvements, software implementations, and technology migrations.
Develop and maintain IT documentation, operating procedures, and technical standards.
Drive continuous improvement initiatives within the IT function.
Vendor and Business Support:

Coordinate with external vendors for hardware, software, maintenance, and support services.

Monitor vendor performance and ensure compliance with agreed service levels.
Collaborate with department managers to understand business requirements and recommend appropriate technology solutions.
Prepare periodic reports on IT performance, system availability, project progress, and technology risks.

Technical Skills

Windows Server Administration.
Microsoft 365 Administration.
Active Directory and Group Policy.
LAN/WAN, VPN, Firewalls, and Network Administration.
VMware or Hyper-V Virtualisation.
Backup and Disaster Recovery Solutions.
ERP System Administration.
SQL Server fundamentals.
Cybersecurity and Endpoint Protection.
IT Asset Management.
Software Licensing Administration.
Vendor Management.

Core Competencies

Leadership and people management.
Strong analytical and problem-solving skills.
Project planning and execution.
Excellent communication and interpersonal skills.
Customer-focused service delivery.
Planning and organisational skills.
Budget management.
Decision-making and accountability.
Continuous improvement mindset.

Key Performance Indicators (KPIs)

IT system availability and uptime.
Average response and resolution time for IT support requests.
User satisfaction with IT services.
Successful delivery of IT projects within budget and schedule.
Compliance with IT security and software licensing requirements.
Accuracy of IT asset inventory and lifecycle management.
Effectiveness of backup and disaster recovery processes.
IT budget management and cost optimisation.
Vendor performance against agreed service levels.
Continuous improvement in IT service delivery and infrastructure reliability.

Requirement

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Professional certifications such as Microsoft, Cisco, VMware, ITIL, or CompTIA are desirable.
Minimum of 5 years' experience in IT infrastructure, systems administration, and technical support.
Previous experience in an IT supervisory or management role is preferred.
Experience supporting ERP systems and business applications.
Experience in a manufacturing or industrial environment is a:n advantage.
Proficiency in both English and Maltese, written and spoken

What We Offer

Opportunity to join a growing and dynamic company.
Supportive and professional working environment.
Career growth and development opportunities.
Health insurance.

Interested applicants should send their CV and covering letter.

IT Manager

Job Description