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BettingJobs are hiring an NOC Team Manager for a fast-paced online casino company in Malta.

This hybrid role (4 days onsite, 1 day remote) is responsible for leading the NOC team, managing 24/7 production operations, and building robust incident management processes in a high-scale environment.

Key Responsibilities

Oversee day-to-day NOC operations and team management
Ensure 24/7 monitoring, escalation, and incident response
Improve alerting, monitoring, and incident workflows
Collaborate with Engineering, DevOps, Product, Support, Payments, Risk, and business teams
Communicate incidents clearly and drive resolution
Develop and document operational processes and runbooks

Requirements

Experience managing NOC, Technical Support, Production Support, or Incident Management teams
Proven track record in high-scale, 24/7 production environments
Strong knowledge of monitoring, alerting, dashboards, logs, and escalation processes
Familiarity with tools like Grafana, Sentry, Datadog, Prometheus, ELK, CloudWatch, or similar
Technical acumen with complex systems, APIs, and infrastructure
Excellent communication skills and experience working with distributed/offshore teams
Calm leadership and ownership during critical incidents
Proficient in English (written and spoken)

Preferred:

Background in iGaming, fintech, payments, adtech, or other high-traffic online sectors
Experience working with teams in India or other global delivery centers
Familiarity with SLAs, SLOs, RCA, and incident management best practices

NOC Team Manager

Job Description