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BettingJobs is working with a long-standing, and successful iGaming operator is looking to expand is customer experience team in Malta. They are looking for a Dutch Speaking Customer Experience Specialist to join their team.

Responsibilities

Deliver professional, empathetic, and efficient customer support via live chat, email, and inbound/outbound calls.
Review and process player withdrawal requests accurately, ensuring adherence to internal timelines and procedures.
Verify player identification documents to confirm account authenticity, prevent fraud, and ensure regulatory compliance.
Act as the first escalation point for complex queries that cannot be resolved through standard processes.
Support and guide junior team members by assisting with complex cases and sharing best practices.
Serve as a point of contact for specific brand features or localized market requirements.
Identify recurring customer pain points and contribute ideas to improve the Knowledge Base and AI-driven support tools.
Take ownership of ad hoc tasks as required to support team and business needs.

Requirements

Fluent written and spoken Dutch and English.
Minimum of 12 months' experience in online customer support (e.g., iGaming, Fintech, or similar industries).
Strong collaborative mindset with the ability to contribute positively within team environments.
High attention to detail with a "detective mindset" for identifying issues and inconsistencies.
Excellent multitasking and problem-solving abilities.
Comfortable working shift patterns, including potential night shifts.
Interest in using AI tools and technology to improve efficiency and support quality.
Strong communication skills and a proactive, solution-oriented attitude.

Dutch Speaking Customer Experience Specialist

Job Description