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BettingJobs is working with a long-standing, and successful iGaming operator is looking to expand is customer experience team in Malta. They are looking for a Dutch Speaking Customer Experience Agent - Night shift to join their team.

Responsibilities

Provide customer support via phone, live chat, and email.
Manage and resolve complex customer queries from initial contact through to resolution.
Review and approve customer withdrawal requests.
Process and verify KYC (Know Your Customer) documentation in accordance with company procedures.
Conduct security and compliance checks to protect customers and the business.
Maintain accurate records of customer interactions and account activities.
Support the wider team by undertaking relevant ad hoc tasks and projects as required.

Requirements

Fluent written and spoken Dutch and English.
Strong problem-solving skills with the ability to manage multiple tasks simultaneously.
Interest in leveraging AI tools and technology to improve productivity and efficiency.
Customer-focused mindset with excellent communication skills.
Ability to work independently while contributing effectively to a team environment.
Previous customer service experience is desirable but not essential.

Dutch Speaking Customer Experience Agent - Night shift

Job Description