Join the Team at Noru Hotel Malta

Noru Hotel is a distinctive 83-room, four-star adults-only property located in the vibrant heart of St. Julian's. Known for our warm hospitality and attentive personalised service, we are looking for a professional and welcoming Front Desk Agent to join our Front Office team and be the first point of contact for our guests.

As a Front Desk Agent, you will play a central role in shaping our guests' first and last impressions of their stay — setting the tone for a memorable experience from arrival to departure.

Key Responsibilities

Welcome guests warmly and manage check-in and check-out procedures efficiently
Handle reservations, guest requests, and enquiries via phone, email, and in person
Provide accurate information about hotel facilities, services, and local attractions
Process payments, billing, and cash handling procedures accurately
Liaise with Housekeeping, F&B, and Maintenance to ensure guest requests are fulfilled promptly
Resolve guest concerns professionally, escalating where necessary
Maintain accurate guest records and ensure data protection standards are followed
Support the smooth running of daily front office operations

Requirements

Previous front desk / reception experience in a hotel environment is a must
Excellent verbal and written communication skills
A polished, professional, and guest-focused manner
Strong attention to detail and organisational skills
Comfortable using hotel management systems (PMS) and standard office software
Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays
Applicants must currently reside in Malta

What We Offer

The chance to represent a distinctive, guest-centric hotel brand
A collaborative and professional Front Office team
Ongoing training and genuine opportunities for career development
A supportive management structure that values initiative and growth

If you have a genuine passion for guest service and want to be part of a hotel that truly values its team, we would love to welcome you aboard.

Front Desk Agent

Job Description