Position overview:

Reporting to the Technical Operations Manager, the Servicing Administrative Coordinator will be responsible for maintaining the smooth operation of the servicing department, including scheduling and liaising with technicians, clients and suppliers. The role is suited to a highly organised individual capable of managing multiple responsibilities concurrently and confident in the use of digital systems to ensure full visibility and timely execution of tasks.

Key responsabilities:

Planning and updating schedules
Following up on open service jobs
Preparing servicing quotations for clients
Coordinating the movement of calibrated equipment
Acting as a point of contact for clients on servicing matters, ensuring queries are handled promptly and professionally
Supporting the Technical Operations Manager with day-to-day coordination and any other related tasks as they come up

Requirements & skills:

Intermediate level / A level in English or Maltese.
Confidence with Microsoft Excel
Strong organisational and time-management skills
A proactive, can-do attitude and the ability to work well both independently and as part of a team
A genuine customer-service mindset, with the patience and clarity to support both colleagues and clients

Desirable Skills and Experience:

Familiarity with Acumatica ERP or a similar cloud-based ERP / business management system
Exposure to service tools
Previous experience in a technical, logistics or customer-facing coordination role

Benefits:

Competitive salary commensurate with experience.
Private health insurance.
Additional benefits and performance-related incentives.
Opportunities for professional development and career advancement.

Servicing Administrative Coordinator

Job Description