Prestige Travel Marketing Ltd. is currently looking to recruit a Front Office Manager to join their team on a full-time basis, at the St. George's Park Hotel.

Scope, Purpose and Objective

To manage and control all front of house areas in accordance with hotel standards, observing and enforcing of all policies and procedures laid down by the company.

Essential Duties & Responsibilities

To ensure that guests are greeted, checked in and allocated rooms promptly and courteously
To ensure that check-in procedures are strictly adhered to and that the correct details are obtained from

each guest

To be available at all times to deal with problems and complaints
Ensure that rooms have been serviced and maintained to the standards by the company
To ensure that reservations are taken correctly and courteously
Communicate with other hotel departments effectively
To ensure that all charges are correctly entered on the guest's bill
To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit

without prior approval, and to ensure that accounts are balanced daily

To act as Duty Manager when required and attend management meetings as required
To be familiar with all hotel safety measures
To ensure that all front of house staff is correctly and smartly dressed at all times
To ensure that all enquiries, phone calls, messages, bookings are dealt with courteously and efficiently
To monitor and check all front of house areas, maintaining a high profile with guests and staff
To ensure accurate and timeous submission of all reports and administrative work

This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees may be requested to perform other job-related duties assigned to them by their Direct Superior.

About Us

St. George's Park Hotel:

Located in the bay of St Julians, The St. George’s Park Hotel three-star hotel is an excellent choice for a vacation on this beautiful Mediterranean island, 300 meters from the beach and with easy access to a variety of bars and restaurants. The St. George’s Park Hotel is ideal for couples and groups of young people who want to spend a fun holiday in the most lively area of the island of Malta.