Responsible for the effortless and seamless arrival / departure procedures of all guests. Ensure that the services provided are consistent with Marriott standards at all times in order to meet / exceed guest expectations.

Be knowledgeable on all Front Office Standard operating procedures and systems used.
Maintain good working relationships and open lines of communication with all other departments and own team.
Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned.
Maintain continuous contact with Hotel Guests to ensure that any problems or guest challenges are quickly, efficiently and courteously.
Work within the Hotel budget, practice selling techniques, maintain continuous control of the Room allocations.
Ensure that all cashing and credit policies are followed.
Wear proper uniform at all times.
Provide information about our hotel, available rooms, rates and amenities
Work under the direct supervision of your superior

Receptionist

Job Description