At Malta Marriott Resort & Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.

An exciting opportunity has arisen for a AYS Agent FT (Telephone Operator) to join Malta Marriott Resort & Spa.

We are seeking a professional AYS Agent FT (Telephone Operator) to serve as the primary point of contact for guest communications. You will be responsible for efficiently handling incoming calls, coordinating guest requests with accuracy and care, and ensuring every interaction reflects Marriott’s commitment to exceptional service. Through clear communication, strong organizational skills, and a guest‑focused mindset, you will play a key role in delivering a seamless and memorable experience that meets and exceeds guest expectations.

Main responsibilities

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension.
Receive, record, and relay messages accurately.
Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g. Porter, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
Liaise continuously and efficiently with the Room Service to make sure that all orders are processed immediately and within the standards of Malta Marriott.

What we’re looking for:

Able to work on own initiative, as well as in a team.
Be clean, tidy and well organised.
Able to communicate fluently in English.
Strong communication skills
A team-first attitude
A gift for paying attention to the smallest details

About Us

The Malta Marriott Resort & Spa located metres from Balluta beach, alongside a tranquil seafront promenade within the bustling, cosmopolitan St. Julian’s town and a 20-minute drive from Valletta, a European capital of culture city. The resort combines luxurious charm and the relaxed feel of a Mediterranean spa, with well-appointed premium category rooms and luxury suites. With four diverse restaurants and two bars, the hotel has something for every palate. The M Lounge offers spectacular views and the ideal space to work or relax. A roof top pool gives leisure travelers time to soak up the sun, whilst the spa provides an array of treatments, including a Jacuzzi, sauna, steam room, fitness center and squash court. The hotel also provides 15,000 square feet of versatile meeting and banqueting space.

AYS Agent FT (Telephone Operator)

Job Description