We are seeking to recruit a Motor Claims Support Executive to join our Motor Claims Department. The selected candidate will play an important role in supporting the efficient processing and settlement of Motor Insurance claims, ensuring that all activities are carried out in accordance with company policies, regulatory requirements, and service standards.

Key Responsibilities

Process and settle Motor Insurance claims in line with established company procedures and guidelines.
Handle and resolve customer queries promptly and professionally, providing advice and assistance as required.
Assess and determine the extent of policy coverage applicable to each claim.
Liaise effectively with Insurers, and other parties involved in the claim to determine liability and achieve equitable settlements.
Authorise claim payments, ensuring compliance with policy terms, financial limits, and legal obligations.

Requirements

The ideal candidate will:

Possess strong teamwork and interpersonal skills.
Demonstrate the ability to work independently, take initiative, and adapt to a dynamic environment.
Uphold the highest standards of efficiency, integrity, fairness, and transparency.
Be fluent in both written and spoken Maltese and English.
Exhibit excellent attention to detail, together with strong verbal and written communication skills.
Display empathy and professionalism when assisting customers who have sustained a loss.
Maintain a positive and proactive attitude.

Education and Experience:

An Advanced level of education.
Be familiar with MS Office applications.
Having worked in a similar role or environment is advantageous but not necessary.

Why join us?

At GasanMamo, we offer a career path in a growing, collaborative team where your contribution matters. You’ll benefit from ongoing professional development, support towards related studies and professional membership fees, and the chance to work with a respected name in the Maltese Insurance market.

The chosen candidate will enjoy working in an environment that offers a good work-life balance and additional benefits, including:

Generous Remuneration Package

Competitive salary that reflects your experience and contributions.

Premium discounts on insurance products, with excess waivers in the event of a claim.

Exclusive discounts on gym membership, retail outlets, etc.

Clothing allowance for work attire.

Work-Life Balance

Shorter working hours during the summer months without needing to take vacation leave or make up the time at another point during the year.

Additional paid leave given to working parents to care for their unwell children, over and above the option of using their own sick leave for this purpose.

Additional paid leave to care for ill family members, over and above the unpaid entitlement provided at law.

Health and Wellbeing

Comprehensive insurance coverage, including life, personal accident and health insurance.

On-site GP clinic available monthly for health consultations.

Confidential access to mental health support at company’s expense.

Career Development

Study support, including financial assistance and additional leave for exams.

Reimbursement of professional membership fees to support industry involvement.

Qualification Allowance, awarded upon completion of certain qualifications.

Ongoing training from experienced in-house trainers, and external providers.

Online learning resources, including CPD-accredited sessions.

Seminar and conference access.

Community and Social Engagement

Regular social events that bring the team together.

Paid volunteering leave to support causes that matter.

Opportunities to engage in CSR initiatives and make a positive impact.

Equal Opportunities

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all members of the community, irrespective of race, religion, gender, disability, age or sexual orientation.

About Us

Are you looking for a fulfilling career in the insurance industry? Since 1999, GasanMamo Insurance has been a leader in providing coverage for cars, homes, health, travel, and businesses in Malta. We combine reliability and innovation to create a seamless and stress-free insurance experience.

With the largest insurance network in Malta, including a central Head Office and multiple branches across Malta and Gozo, support is always close by. Our commitment to technology ensures hassle-free management of our clients' needs.

Join our team of over 200 professionals dedicated to innovation and community engagement. If you’re ready to launch your career in a trusted and forward-thinking organization, GasanMamo Insurance is the place for you!

About Us

Motor Claims Support Executive

Job Description