Besides, being a historical 5-star gem, a cherished national treasure, and a beloved local landmark, The Phoenicia has been attracting stars, socialites and the crowned heads of Europe for over 77 years. All our guests and employees alike are our very own ‘stars’, our pride and joy.

Our commitment to work is the fruit of a unique collaboration and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more today.

You are an energetic and charismatic person striving to provide a superb level of service to all your guests. As a supervisor, you will supervise all types of banquet functions and coordinate activities on a daily basis. Oversee banquet events and ensure that all service standards and departmental policies are followed by banqueting and events staff. Act as a single point of contact with the event organiser.

The ultimate goal of all our staff is to ensure that our guests enjoy their visit to The Phoenicia so much that by the time they leave they are already planning to come back.

Duties and Responsibilities

Meet and greet event organisers and guests
Responsible for the proper use and good working order of all equipment, furniture and fixtures of the Banqueting and Events department
Responsible for consistently implementing the service standards and operating procedures
Ensure staff appearance and uniforms are correct at all times
Provide excellent customer service and ensure customer needs are met
Supervise events and team members throughout service
Be familiar with all current and upcoming event details. React quickly to last-minute changes
Co-ordinate with the Kitchen and Housekeeping department
Organise transportation of equipment to off-site catering events
Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned

Requirements

Proven work experience in the same role for at least 2 years
Active listening and effective communication skills
Team spirit
Attentiveness and patience for customers
Excellent presentation skills
Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
Should be able to work under pressure and also work long or break shifts
Very good knowledge of spoken and written English
Holds a local Food Handling License in accordance with the Food Safety Commission of Malta

Banqueting F&B Supervisor

Job Description