Marketing Operations Executive

We are seeking a proactive, organised and hands-on Marketing Operations Executive to oversee daily product operations, manage community engagement and coordinate prize sourcing and fulfilment.

The role involves ensuring smooth operational processes, maintaining an active online community and managing promotional campaigns from planning to delivery.

Key Responsibilities

• Monitor and moderate the in-app social community by reviewing, approving or rejecting posts and comments in line with community guidelines.
• Remove spam, inappropriate or irrelevant content and escalate sensitive issues when necessary.
• Review and verify user-submitted venue details, including name, address and machine availability, ensuring the venue map remains accurate.
• Monitor monthly leaderboards, check results for potential fraud, confirm winners and coordinate prize payouts on schedule.
• Maintain accurate records of leaderboard results, winners and payout activities.
• Create and publish product updates, giveaways and winner announcements on the in-app social feed to encourage community engagement.
• Collect and report recurring user issues, technical problems and feature requests to the product team.
• Source prizes and build relationships with suppliers, negotiating pricing, availability and delivery arrangements.
• Manage the complete prize fulfilment process, including ordering, winner verification, communication, delivery arrangements and confirmation of receipt.
• Coordinate vehicle registration, transfer documentation and handover arrangements with the relevant dealer when required.
• Prepare promotional campaign content, including landing page copy and social media posts.
• Brief designers on campaign requirements and review promotional material before publication.
• Ensure that giveaway terms and conditions, draw dates and entry details are accurate and clearly communicated.