Senior Operations Executive

Company Description

IVALIFE is a Malta-based life insurance company offering a range of products designed for both individual and group customers. The company is jointly owned by four established financial services organizations: APS Bank p.l.c., Atlas Insurance PCC Limited, GasanMamo Insurance Ltd., and MaltaPost p.l.c. These shareholders founded IVALIFE to address a market need for an innovative, technology-driven approach to life insurance. IVALIFE is registered in Malta under company registration number C 94404 and is authorized and regulated by the Malta Financial Services Authority to conduct long-term insurance business. The company operates under the Insurance Business Act (Chapter 403 of the Laws of Malta), providing a stable and compliant environment for its team members.

About the Role

We are seeking an experienced and proactive Senior Operations Executive to oversee the day-to-day activities of our Operations function. This is a key role within the business, responsible for ensuring the efficient administration of our life insurance operations, supporting the operational team, and acting as the primary escalation point for operational matters.

The successful candidate will work closely with the COO and play an instrumental role in enhancing operational effectiveness, improving service standards, and strengthening relationships with intermediaries.

Key Responsibilities

Operational Management

• Manage and oversee the day-to-day activities of the Operations Team.
• Act as the primary escalation point for operational queries, exceptions, and complex customer servicingmatters.
• Provide guidance and support to team members on policy administration and claims handling.
• Ensure operational processes are completed accurately and in accordance with established servicestandards.
• Monitor workloads and allocate resources effectively to ensure service-level targets are achieved.

Transaction Review and Approval

• Review and approve selected transactions in accordance with delegated authorities and internal procedures.
• Escalate material issues or exceptions to senior management when required.

Stakeholder and Intermediary Management

• Build and maintain strong working relationships with intermediaries and other business partners.
• Organise and lead regular operational review meetings with intermediaries.

Training and Team Development

• Support the onboarding and training of new employees within the Operations Team.
• Identify training needs and contribute to the development of operational knowledge across the business.
• Deliver operational training sessions to internal staff and external intermediaries.

Experience

• Minimum 5 years' experience within life insurance, financial services, or a related operational environment.
• Strong understanding of life insurance products and policy administration processes.
• Experience handling customer servicing matters and claims administration.
• Proven leadership or supervisory experience.
• Excellent communication and stakeholder management skills.
• High level of attention to detail and organizational skills.

Qualifications

• Bachelor's Degree (MQF Level 6) in Insurance, Financial Services, Business Administration, Banking and Finance, or a related field.
• Alternatively, a professional qualification and/or relevant industry experience equivalent to MQF Level 6 will also be considered.
• A qualification specifically related to insurance or financial services will be considered an asset.