Day / Night Receptionist

The Receptionist is responsible for providing a professional first point of contact for clients and visitors, handling incoming calls and correspondence, and ensuring smooth daily office operations.

Job Description

We are seeking a friendly, professional, and customer-focused Hotel Receptionist to join our front desk team. As the first point of contact for our guests, you will provide exceptional service, manage reservations, and ensure a smooth check-in and check-out process. This role requires excellent communication skills, attention to detail, and the ability to create a welcoming atmosphere for all guests.

Responsibilities

Welcome and greet hotel guests in a professional and courteous manner

Handle check-in and check-out procedures efficiently

Manage room reservations, cancellations, and modifications through the hotel system

Answer and direct phone calls and guest inquiries

Provide information about hotel services, facilities, local attractions, and travel directions

Handle guest complaints or requests promptly, ensuring guest satisfaction

Maintain accurate records of bookings, payments, and guest information

Coordinate with housekeeping and other departments to ensure guest needs are met

Ensure the reception area is clean, organized, and presentable

Requirements

Previous experience as a hotel receptionist, front desk agent, or in hospitality is an advantage

Excellent verbal and written communication skills in English (knowledge of additional languages is a plus)

Strong customer service and problem-solving skills

Ability to multitask and remain calm under pressure

Proficiency in hotel management software

Professional appearance and positive attitude

Flexibility to work in shifts, including evenings, weekends, and holidays