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At Marriott, you can be a part of something bigger than yourself, be inspired by what’s possible and discover your own future.

Courtyard by Marriott invites you to be part of our pre-opening journey as we search for a motivated and organised individual to join the team as a Front Office Agent. As a Front Office Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service and ensuring smooth operations at our front desk.

Key job responsibilities include but are not limited to:

Greeting and assisting guests upon arrival, ensuring a warm and welcoming experience.

Checking in and checking out guests, processing reservations and cancellations efficiently.

Managing guest inquiries in person, over the phone, or via email, providing relevant information about hotel services and amenities.

Handling reservations and maintaining accurate records of guest information.

Processing payments for room bookings and services.

Maintaining the front office area to ensure a neat, organised, and professional environment.

Managing communication between guests and other departments of the hotel, ensuring smooth operations.

Requirements

Proficiency in English.

Preferably, previous experience in the Front Office department and in delivering exceptional guest service.

Opera knowledge is preferred.

Knowledge of multiple languages would be an asset.

Able to work shift duties, including evenings, weekends, and public holidays.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Front Office Associate

Job Description