Reservations Agent

Profile Overview

G3 Hospitality is currently looking to recruit a self-motivated individual who is willing to join its existing flexible team in the role of Reservations Agent on a full-time basis.

Requirements

• Data Inputting - To ensure that all bookings and rooming lists are processed in a timely and accurate manner
• Allocation of Rooms - To assist with the allocation of rooms, ensuring that our guests’ requirements are met, while minimising gaps, with the intent of maximizing revenue possibilities. The role includes also close liaising with the Front Desk & Sales Teams when it comes to avoiding or managing overbooking situations
• Supplementary Services Bookings - To actively process any requests and book supplementary services including taxis, car hire, food-packs, Spa services and similar items. This includes invoicing and booking the various services as well as actively promoting these same services.
• Daily Audit - A Daily basic audit of the following day arrivals. This is a filter aimed at detecting any inputting errors that might have occurred at reservation stage.
• Product Knowledge - Be familiar with all the hotels’ services/features and local attractions/activities, while ensuring that all the knowledge is shared between all the members of the Reservations Department.
• Follows up leads and correspondence within 24 hours - On a daily basis the candidate will be in correspondence with new leads and existing producers whose requests are expected to be replied to within 24 hours.
• Communication - Preserves excellent levels of internal and external levels of communication
• Assistance to the Front Office Department if required
• Greeting and Meeting - To assist the Sales Team
• Any other task commensurate to the role

Requirements

• Experience in a similar position is required.
• Knowledge of Microsoft Office is required.
• Applicants must be willing to learn, be flexible, able to work within a team and under pressure;
• Knowledge of Opera will be considered to be an asset.

Job Benefits

• Competitive salary package
• Career growth and internal promotion opportunities
• Continuous learning and development
• Employee recognition initiatives
• Supportive and collaborative working environment
• Exclusive staff discounts
• Partner discounts
• Staff mobile plan
• Staff meals

About Us

G3 Group is a leading hospitality group based in Mellieħa, Malta. We operate The Pergola Hotel & Spa, The Solana Hotel & Spa, and the DOMS Boutique Hotel, along with several bars, restaurants, and wellness centres located in the North of Malta. We also operate Vita Hotel in St. Julians. Our diverse portfolio also extends to property sales and rentals. G3 Group is a publicly listed company and has recently issued a bond under the name G3 Finance PLC.