Cavalieri Art Hotel in Malta is currently looking to recruit a Reservations Agent to join their team on a full-time basis.

Scope, Purpose and Objective:

The Reservations Agent is responsible to manage and respond to all communications from guests, travel agents, and corporate clients via mail, telephone, email or through a central reservation system. The reservations agent will create and maintain all reservations and will be responsible for all documentation being confirmations, cancellations and any modifications.

Essential Duties and Responsibilities:

Processes reservations from the sales office
Knows the type of rooms available as well as their location and layout
Knows the selling status, rates and benefits of all packages plans
Creates and maintains reservation records
Determines room rates based on the selling tactics of the hotel
Processes cancellations and modifications and relays this information to the front desk
Understands the hotel's policy on guaranteed reservations and no-shows
Tracks future room availabilities on the basis of reservations
Prepares expected arrival list for front office use
Handles daily correspondence; responds to inquiries and make reservations as needed
Helps develop room revenue and occupancy forecasts
Knows the credit policy of the hotel and how to code each reservation
Makes sure that files are kept up to date
Communicates reservation information to the front desk
Open and close the availability as and when required on hotel channels, and on the hotel website
Promotes goodwill by being courteous, friendly and helpful to guests and managers
Processes advance deposits on reservations
Prepares letters of confirmation.

This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees may be requested to perform other job-related duties assigned to them by their Direct Superior.

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