The Bay Street Group boasts a diverse portfolio centered around three entertainment-focused pillars: Retail, Hospitality, and Food and Beverage. The Bay Street Shopping Complex provides a delightful blend of high street brands with over 50 retail outlets, restaurants, services, family entertainment, and even houses the four-star be.HOTEL. Additionally, the Group proudly manages the award-winning 5-star Hyatt Regency Malta and operates the Rainforest Café Malta franchise within the Bay Street Shopping Complex.

Job description:

The Events Executive supports Hyatt Regency Malta’s commercial performance by building client relationships, generating new business and contributing to revenue growth. The role involves managing leads, preparing proposals, maintaining client relationships and collaborating with the Sales team and hotel operations to deliver exceptional service and meet client needs.

Responsibilities include but are not limited to:

Work collaboratively with the team.
Handles daily correspondence.
Taking and inputting reservations.
Accurate recording and processing of all reservations.
Process refunds as necessary or as requested by the Supervisor / Manager.
Process advance deposits on reservations.
Process reservations from the sales office, corporate, and groups.
Process guest requests accordingly through different channels.
Send confirmation letters.
Be knowledgeable about local tourist attractions and places.
Answer customer questions by email, on the phone or in person.
Assist with processing cancellations and modifications, ensuring the front desk and housekeeping department are informed promptly of last-minute cancellations and modifications.
Follow the hotel’s policies and processes on guaranteed reservations and no-shows.
Maintain a clean and organized workspace, adhering to hotel policies.
Quote personalised information to clients over the phone or by email.
Upsell and promotions.
Interact with guests face-to-face when required.
Understand and apply the hotel’s credit policy and how to properly code reservations.
Maintain a high standard of customer service.
Any other duties assigned by the Supervisor / Manager.

Requirements:

Excellent command of English. Other languages would be an asset.
Opera knowledge is a must.
The ideal candidate will have previous experience in a similar role.
Currently residing in Malta.
Able to work shift duties, including Saturdays and / or holidays.

Benefits:

Free on-site parking at Bay Street car park.
Complimentary colleague meals.
Exclusive dining discounts across our restaurants.
Access to Hyatt’s Global Colleague Benefits, including:
- Discounted rates for you, your family, and friends at Hyatt hotels worldwide (subject to availability and programme terms).
- Participation in Hyatt’s world-class learning and development programs.
- Complimentary Headspace subscription.

At Hyatt Regency Malta, we are proud to be a fair and inclusive employer. We celebrate diversity and are committed to providing equal employment opportunities to all individuals regardless of gender, age, nationality, disability, religion, sexual orientation, or any other protected characteristic. Our hiring decisions are based on merit, qualifications, and business needs.

Become part of a team shaping the future of hospitality: more human, more connected, and more sustainable. Here, every role matters. Your ambition has room to grow. Your voice is welcome. And your career becomes a journey powered by care.

Reservations Agent

Job Description