Senior Client Relationship Manager

We are currently on behalf of our client seeking to recruit a Senior Client Relationship Executive to join their growing team in Malta.

Responsibilities

• Manage a portfolio of High Net Worth clients, including direct and introducer-referred clients.
• Build and maintain strong relationships with clients, introducers, and professional intermediaries.
• Take ownership of complex and high-value cases, ensuring a smooth and professional client experience.
• Coordinate client requirements including documentation, accommodation, transportation, biometrics, and other relocation-related arrangements.
• Prepare and review client documentation and submissions with a high level of accuracy and minimal supervision.
• Coordinate closely with Operations, Finance, Compliance, and other internal teams to ensure deadlines and client requirements are met.
• Assist with the preparation and oversight of Letters of Engagement, agreements, and other administrative documentation.
• Support and guide less experienced team members by sharing knowledge and best practices.
• Identify opportunities to improve internal processes and client service.
• Support Directors with introducer relationships, special client cases, and other projects as required.
• Represent the client at selected international events or conferences when required.

Requirements

• A Bachelor’s degree in Legal, Business, Finance, Management, or a related field is preferred.
• Previous experience in client relationship management, administration, immigration, relocation, financial services, or professional services is considered an asset.
• Experience working with High Net Worth clients or professional intermediaries is considered an asset.
• Experience in a regulated or compliance-focused environment is considered an asset.
• Strong organisational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple cases, priorities, and deadlines independently.
• Professional, reliable, and proactive approach to work.
• Ability to take ownership and exercise sound judgement.
• Ability to support and guide colleagues when required.
• Flexibility to travel occasionally for client support, events, or conferences.