Assistant Manager – Technology & Data Enablement (IT Operations Team Leader)

Our client, a well-established provider of business and commercial services in Malta, is seeking to recruit an Assistant Manager – Technology & Data Enablement (IT Operations Team Leader).

The position supports the firm's technology operations, cyber security governance / compliance activities, user onboarding, and assist in business technology initiatives while ensuring that IT services continue to meet operational and regulatory requirements.

Responsibilities

• IT Operations & Team Leadership

Coordinate daily activities and priorities of the IT team.

• Act as the main point of contact between the firm and external technology partners and service providers.
• Ensure support requests are managed and resolved efficiently.
• Maintain IT documentation, asset inventories, procedures, and operational records.
• Support IT procurement, vendor management, and licence administration.
• User Support & Workplace Technology

Coordinate the deployment, configuration, and lifecycle management of laptops and end-user devices.

• Conduct IT induction sessions and onboarding activities for new joiners.
• Manage software installations, updates, and endpoint configuration.
• Coordinate hardware repairs, rebuilds, and device replacements.
• Provide technical support and guidance to staff across all service lines.
• Microsoft 365 Administration

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.

• Manage user accounts, permissions, group memberships, and access requests.
• Support Microsoft Intune device enrolment and policy administration.
• Assist with Microsoft Purview, information protection, document classification, and data governance initiatives.
• Support adoption of Microsoft 365 and Power Platform technologies.
• Governance, Risk & Compliance

Support the firm's compliance and regulatory obligations.

• Coordinate evidence collection for audits, reviews, and compliance assessments.
• Help maintain IT policies, standards, procedures, and control documentation.
• Track remediation actions arising from audits, risk assessments, and security reviews.
• Work with stakeholders to ensure technology controls remain effective and appropriately documented.
• Support business continuity, disaster recovery, and operational resilience activities.
• Coordinate periodic access reviews and user lifecycle processes.
• Assist with information security awareness and governance initiatives.
• Security & Service Management

Review security reports, vulnerability findings, and recommendations provided by the

• Managed Services Provider.
• Coordinate remediation actions and internal follow-up activities.
• Participate in incident management, escalation, and post-incident review activities.
• Ensure security and operational issues are appropriately tracked and resolved.
• Support ongoing improvements to the firm's security posture and technology governance framework.
• Projects & Continuous Improvement

Assist with technology refresh programmes, data cleansing initiatives, and digital transformation projects.

• Support implementation of new systems, processes, and automation solutions.
• Identify opportunities to improve service delivery, operational efficiency, and user experience.
• Provide technology guidance to business teams and project stakeholders.

Requirements

• 4 years' experience in an IT Systems Administration, Infrastructure Support, IT Support, or similar role.
• Experience coordinating technical teams, suppliers, or service providers.
• Strong troubleshooting and organisational skills.
• Excellent communication and stakeholder management abilities.
• Experience working within regulated or compliance-focused environments is desirable.
• Strong leadership and organisational skills.
• Customer-focused with a service-oriented mindset.
• Proactive and solutions-driven approach.
• High attention to detail and documentation quality.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong sense of accountability, governance, and continuous improvement.

Strong working knowledge of:

• Microsoft 365 Administration
• Microsoft Teams, SharePoint Online and OneDrive
• Microsoft Intune
• Microsoft Entra ID
• Microsoft Purview
• Windows 11 and Windows Server environments
• Active Directory and Group Policy
• Endpoint deployment and device lifecycle management
• Power BI, Power Automate and Power Apps (desirable)
• Basic networking concepts, including DNS, DHCP, VPNs, and wireless networking
• IT asset management and software licensing
• IT governance, cyber security best practices, and compliance frameworks