FULL TIME
SAN GILJAN, MALTA
SHIFT
11 November 2026
Ref: 457627

Responsible for welcoming guests, handling queries and requests, and providing warm, personalized service throughout the guest journey.

Provide a warm and professional welcome to all guests.
Support smooth check-in and check-out processes in collaboration with the reception team.
Address guest requests and complaints efficiently, following up to ensure satisfaction.
Anticipate guest needs and go above and beyond to deliver personalized experiences.
Ensure VIP guests receive special attention and appropriate room arrangements.
Support reception with lobby presence during peak times.
Maintain accurate guest records and profiles in the system.
Promote hotel services, facilities, and special offers to enhance the guest experience.
Liaise with other departments to ensure guest needs are met quickly and effectively.
Maintain clear communication with the Front Office, Housekeeping, F&B, and Maintenance teams.
Ensure handovers between shifts are smooth and all outstanding tasks are followed up.
Report and record guest feedback, ensuring follow-up by the relevant department.
Represent the brand with a polished, professional image.
Uphold high grooming and service standards at all times.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

Competencies

Put telephone calls through to clients
Collect clients' remarks on quality of reception, equipment, personnel
Register follow-up data of activities (reservation/cancellation/sales...). Draft daily statistics reports (occupancy/average price...)
Draw up invoices for accommodation costs, check means of payment and receive payments
Accompany clients to their room/suite. Offer additional services (television, telephone, minibar)
Close cash register and check outstanding accounts
Register reservations and allocate occupation of rooms, apartments, bungalows...
Inform customer about organization services and reservation procedure
Answer customers' questions during their stay
Welcome customers on their arrival. Deal with administrative formalities of their stay
Receive client at arrival and departure

Past Experience

Occupation

Experience(months)

RECEPTIONIST, HOTEL

Driving Licences

No Driving Licenses required for this vacancy

Apply

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Salary: €15,000-18,000 per year

Guest Care Host

Job Description