FULL TIME
IL-GZIRA, MALTA
FULL DAY
20 October 2026
Ref: 455645

Customer service workers act as the main link between a business and its buyers. They work on the front lines by phone, email, live chat, or in person to keep clients happy and build brand loyalty. You can review a complete breakdown on platforms.

Key Responsibilities: Answering Inquiries: Respond to questions about products, services, and company policies via phone, email, or chat. Resolving Complaints: Find fair solutions and alternatives for unhappy customers within set company rules. Processing Transactions: Take orders, handle billing questions, and manage returns or exchanges. Keeping Records: Log details of all customer contacts and account updates into internal software. Escalating Issues: Pass hard problems or technical bugs to senior staff or other departments.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

Competencies

Deal with customer complaints (grant discounts, clarify regulations...)
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Make nature of the call known (order, sales, information, advertising, assistance...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Inform customer about product characteristics; advise customer on his/her choice
Fill in digital follow-up documents
Register activities data (log, register for incidents or complaints...)
Introduce oneself on the phone. Check identity and data of the person one is speaking to (customer number, address...)
Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
Collect opinions, remarks or complaints and transfer them (can include surveys)
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)
Handle: outgoing calls (customer loyalty, canvassing for customers, sales to private individuals and companies...)
Carry out telephone selling
Answer internal or external telephone calls. Pass on messages to guests

Past Experience

Occupation

Experience(months)

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €1,100 per month

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Job Description