About the Company

RS2 offers secure payment services, payments software and managed services to over 130 clients in more than 35 countries. It is a group of companies with offices in Malta, Germany, Philippines, Jordan and USA. Constant growth and expansion of the company offers exciting opportunities for growth and career progression to its most successful employees.

The company upholds the highest industry standards and RS2’s in house designed payments solution is a software of choice by many of the world’s leading and most innovative banks and financial institutions.

About the Role

The Integrations Specialist is responsible for owning and managing tasks related to Certifications and Integrations, ensuring efficient and high-quality delivery. This role is split into two functions:

Certifications - For certifications, the candidate is responsible for ensuring the efficient and high-quality delivery of all certification activities. This role works closely with the PM unit, clients, card organizations, third-party providers, and internal delivery/technical teams to ensure that certifications and supporting operational processes are executed effectively, meet defined standards, and remain fully compliant with regulatory and scheme requirements. The role also owns and manages all related service tickets—covering incidents, inquiries, service requests, and change requests—ensuring timely resolution, operational excellence, and a consistently high standard of client support. Integrations - For integrations, the candidate is responsible for the lifecycle of both new and existing clients and plays an active role in managing all integration-related tickets, including incidents, inquiries, service requests, and change requests, ensuring timely resolution and service excellence.

Responsibilities

Support Certification and Integration team members
Provide technical and operational guidance for integrations and certification tasks
Act as the fallback for the Assistant Manager Certifications and Integrations
Ensure clear task prioritization and effective workload distribution
Drive adherence to departmental KPIs and integration delivery targets
Adhere to agreed plans and schedules to deliver certifications and client integrations on time
Act as the main escalation point for complex or high-severity certification and integration issues
Own and oversee the end-to-end integration lifecycle for new and existing clients covering H2H, APIs, Webhooks, SFTP, VPNs, IPs and any new integration method that RS2 adopts in future.
Own the end to end testing of any integration including the contents of interface files
Coordinate with Technical Units to ensure interface requirements are clearly defined and successfully delivered
Align and manage connectivity setups including SFTPs, VPNs, secure file transfers, IPs and external system access for all entities
Oversee connectivity requirements to ensure stable and secure communication channels
Be client facing and support clients with technical queries related to interface behavior and configuration requirements
Ensure all integration-related JIRA tickets (incidents, client inquiries, service requests, and change requests) are created, tracked, resolved, and documented effectively
Support the execution of online and clearing test cases based on scheme or third-party test plans
Support the completion and review of scheme-required documentation and form submissions
Maintain clear, timely, and professional communication with clients, card schemes, third parties, and internal stakeholders
Provide consistent progress updates and escalation summaries to management
Contribute to the continuous enhancement of certification and integration delivery processes and standards
Perform any other assigned tasks as required

Requirements

MSc In Computer Science within Software Development or higher
Solid understanding of WEB API technologies
Solid understanding of SQL / ORACLE PL/SQL
Willing to learn new languages to keep abreast with latest technologies
Able to work under pressure by way of managing interruptions and constant changes in priorities
Past experience: 5 years with integrations, API development and payments industry
Past experience in working with JIRA and Confluence is a plus.
Attention to detail and experience in a highly collaborative environment is required
Creative problem solving and end to end ownership of assignment experience necessary
Ability to work in a diverse, international environment
High emotional intelligence and outstanding communication skills

Think you've got what it takes?

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Integrations Specialist

Job Description