Are you fluent in English and interested in Artificial Intelligence, technology, and the rapidly evolving world of Generative AI?

We are looking for English-Speaking AI Customer Support Agents to join an international team in Lisbon, Portugal, supporting an innovative global company developing advanced AI and Generative AI technologies.

This is an onsite position in Lisbon with a fully paid relocation package and permanent accommodation provided, making it an excellent opportunity for candidates who are ready to start a new professional experience in Portugal.

The Role

As an AI Customer Support Agent, you will assist users with questions related to AI-powered products and services, providing professional and effective support across different communication channels.

Your responsibilities will include:

Supporting customers across multiple communication channels
Assisting with billing, invoicing and account-access enquiries
Troubleshooting platform, product and technical issues
Guiding customers on how to use products, features and services effectively
Identifying customer issues and providing clear, accurate solutions
Delivering a high-quality customer experience in a technology-driven environment
Keeping up to date with product developments and new features

What We're Looking For

Fluent English, both written and spoken
Previous experience or knowledge in IT, technical support, technology or AI is highly valued
Candidates without direct professional AI experience may also be considered if they have a genuine interest in and passion for Artificial Intelligence and new technologies
Previous customer service or technical support experience is an advantage
Strong communication and problem-solving skills
Comfortable troubleshooting technical or product-related issues
Curious, adaptable and eager to learn about emerging technologies
Comfortable working in a fast-paced international environment
Availability to work onsite in Lisbon

What We Offer

Fully paid relocation package to Portugal
Permanent accommodation provided
Competitive salary package
Performance-based bonus
Meal allowance
Holiday and Christmas allowances
Private health and dental insurance
22 days of annual leave
Comprehensive initial training
Professional development and career-growth opportunities
International working environment in Lisbon
The opportunity to work closely with cutting-edge AI and Generative AI technologies

Ready for Your Next Opportunity?

If you're passionate about technology, curious about AI and interested in developing your career in an international environment, this could be an excellent opportunity to combine customer support with one of the fastest-growing areas of technology.

Apply now and take your next career step in Lisbon, Portugal.

Salary: €16,000-18,000 per year

English-Speaking AI Customer Support Agent – Relocation to Portugal

Job Description