FULL TIME
IL-KALKARA, MALTA
SHIFT
30 September 2026
Ref: 454149

This role suits a hands-on IT professional who can keep daily operations running while helping embed a secure, structured and cloud-first way of working locally, in line with group IT standards.

To provide day-to-day IT and desktop support by telephone, email, remotely or on site, resolving requests within agreed service levels.

Install, configure and maintain hardware, software, mobile devices and peripherals, including enrolment into the managed-device platform.
Administer the Microsoft 365 tenant in daily operation: accounts, licences, mailboxes, multi-factor authentication, groups and permissions.
Own the user access lifecycle for joiners, movers and leavers across all systems, ensuring that actions are completed, evidenced and recorded on the same day.
Administer the cloud file and collaboration platform, applying the folder-ownership model, access matrices and archiving rules agreed with department heads.
Support servers, network equipment, firewalls, internet lines and the connections between our sites and group companies, escalating to the provider where appropriate.
Ensure local IT practices remain aligned with group IT policies, security standards and agreed governance requirements, escalating conflicts or exceptions where needed.
Administer the telephone system: extensions, call routing, handsets and the mobile application.
Act as the first point of contact for IT suppliers by raising and tracking tickets, following up on resolution, and keeping an accurate record of open items.
Support the business applications used across maintenance, FBO, accounting and human resources, in liaison with their vendors.
Apply change discipline by assessing impact, confirming that an appropriate backup or rollback option exists, and informing colleagues before and after every change.
Maintain documentation: asset inventory, network and system records, access matrices, procedures and a knowledge base.
Support information security in daily practice: awareness, mailbox and domain protection, incident reporting and audit support. QUALIFICATIONS AND REQUIREMENTS The role works closely with department heads, the managed service provider and group IT contacts, and requires clear communication with both technical and non-technical colleagues.
An IT-related diploma or higher certification is desirable; Microsoft certifications are an advantage.
At least three years of experience in technical support, systems administration or a related field.
Solid knowledge of Microsoft operating systems, hardware components and structured troubleshooting.
Practical experience administering Microsoft 365 and cloud identity, including user accounts, access control, multi-factor authentication and permission management.
Working understanding of networking fundamentals: addressing, routing, firewalls, virtual private networks and wireless infrastructure.
Excellent problem-solving and communication skills, able to explain technical matters in plain language.
Able to work independently and within a team, with occasional availability outside normal hours for planned works or urgent operational issues.
Comfortable working with central group IT functions, managed service providers and internal stakeholders in a structured governance environment.
Strong organisational skills, documentation discipline and attention to detail.
Eligibility to work in Malta.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

ISCED Level: Short-cycle tertiary education - Level (5)

Competencies

Determine and follow-up access rights in accordance with user and service characteristics
Remotely diagnose a hardware or software problem
Guide the user on solving problems or take over control of system remotely
Determine interventions based on information from the helpdesk, hotline or information files
Install installation on site and connect it to external networks
Prepare systems to be used again through standard replacement or repair of parts and components
Register follow-up data for interventions and transfer info to relevant service/department
Provide distance support to installation users
Allocate and provide software and network infrastructure (allocation, new allocation)
Diagnose installation malfunctions and repair broken parts
Estimate expenses and repair times and draw up cost estimate for intervention

Past Experience

Occupation

Experience(months)

TECHNICIAN, COMPUTER NETWORKS AND SYSTEMS

Driving Licences

Type

DRIV. LIC. B / B(auto) - CAR

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Salary: €29,000-33,000 per year

IT Administrator

Job Description