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We are looking for a motivated IT Administrator to join our Managed Service Provider (MSP) team. In this client-facing role, you will provide first-line technical support to a variety of businesses, helping to resolve IT issues and ensuring excellent customer service.

Key Responsibilities:

Provide remote and onsite technical support to clients.
Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Create, update, and resolve support tickets in a timely manner.
Escalate complex issues to senior engineers when required.
Assist with IT deployments, upgrades, and routine maintenance.
Deliver professional and friendly customer service at all times.
Maintain technical documentation.

Requirements:

Basic knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Quick learner willing to improve his / her skills continuously.
Fluent written and spoken English.
A relevant IT qualification or equivalent experience is an advantage.
A valid driving licence is preferred.

If you enjoy solving technical problems, working with different businesses, and want to develop your career in a fast-paced MSP environment, we'd love to hear from you.

Applications will be treated with the strictest confidence and acknowledged after the closing date.

IT Administrator

Job Description