About the Role

We’re looking for a motivated and commercially minded Customer Support & Player Engagement Specialist to join our growing team.

This isn’t a traditional customer support role where you simply answer tickets and move on. We’re looking for someone who understands that great player support means finding the right balance between keeping players happy, building relationships, and supporting the commercial goals of the business.

You’ll communicate directly with our players across different channels, help resolve their questions and issues, engage with our community on social media, and contribute to creating a positive and engaging player experience.

The role is part-time and hybrid, with 3 days per week in the office and 2 days working from home.

What You’ll Be Doing:

Respond to player questions and support requests in a friendly, efficient, and professional way.
Help players with account, gameplay, promotion, and general platform-related questions.
Identify opportunities to improve player engagement and retention rather than simply resolving individual tickets.
Respond to comments and questions across our social media channels while maintaining the right brand tone.
Help turn negative player experiences into positive ones through smart and empathetic communication.
Work closely with the wider team and flag recurring player issues, feedback, and opportunities.
Learn our products, promotions, player journeys, and business objectives.
Continuously look for ways to improve how we communicate with and support our players.

You could be a great fit if you:

Have at least a basic understanding of online casino products and terminology.
Have experience with or knowledge of sweepstakes casinos – this is a strong plus.
Have a natural sales mindset and understand that customer service and commercial goals can go hand in hand.
Know how to be friendly and empathetic with players while still keeping the company's objectives in mind.
Are confident communicating with people and can adapt your tone depending on the situation.
Are comfortable interacting with customers publicly on social media.
Write clear, natural, and engaging English.
Are proactive and don't need to be told what to do every step of the way.
Are curious, motivated, and genuinely interested in learning new things.
Are comfortable with technology and know how to use AI tools smartly and responsibly rather than simply copying and pasting AI-generated answers.
Enjoy working in a fast-moving environment where things evolve quickly.
Want an opportunity to grow with the company and take on more responsibility over time.

Working Setup:

Part-time position
Hybrid working: 3 days in the office / 2 days from home
Collaborative and fast-paced working environment
Opportunity to learn about player engagement, retention, social media, gaming and the wider commercial side of the business
Opportunity to grow with the company and develop the role over time

About Skivori

Skivori is not your typical tech company - we’re a bold, fast-growing startup that’s redefining what’s possible in game development, iGaming, and custom software solutions. Whether we’re building immersive social casinos, crafting engaging mobile games, or developing innovative educational tools, we thrive on turning big ideas into powerful digital experiences.

At Skivori, we move fast, think creatively, and always stay ahead of the curve. You won’t find red tape or boring bureaucracy here - just a passionate team of problem-solvers, makers, and dreamers. We’re looking for talented individuals who are hungry to grow, ready to be challenged, and excited to leave their mark on a company that’s still writing its story.

If you’re eager to build amazing things in a startup environment where your voice matters and your work truly makes an impact - you’ll feel right at home at Skivori.

🔗 Learn more at skivori.com

Customer Support & Player Engagement Specialist

Job Description