FULL TIME
BIRKIRKARA, MALTA
FULL DAY
22 September 2026
Ref: 453469

We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations.

Job Description Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems. Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary. Investigate and resolve player disputes related to game integrity or dealer actions. Ensure timely and accurate resolutions for client and end-user issues. Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management. Coordinate case resolutions across internal teams and support the seamless execution of shift activities. Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues. Qualifications Excellent English skills (spoken and written). Customer support experience preferred. Strong decision-making, problem-solving, and leadership abilities. Excellent multitasking skills with a proactive, detail-oriented approach. Ability to thrive in a dynamic, multicultural, and high-pressure environment.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

ISCED Level: Primary education - Level (1)

Competencies

Deal with customer complaints (grant discounts, clarify regulations...)
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Make nature of the call known (order, sales, information, advertising, assistance...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Inform customer about product characteristics; advise customer on his/her choice
Fill in digital follow-up documents
Register activities data (log, register for incidents or complaints...)
Introduce oneself on the phone. Check identity and data of the person one is speaking to (customer number, address...)
Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
Collect opinions, remarks or complaints and transfer them (can include surveys)
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)

Past Experience

Occupation

Experience(months)

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €21,000-28,000 per year