Weaver Fintech is a purpose‑driven, data‑centric Fin Tech company revolutionizing financial services for more than 3 million South Africans. We simplify financial journeys empowering customers to shop, lend, insure, and thrive. Our Data Engineering & Analytics team plays a critical role in building scalable, modern data solutions that drive innovation and enable data‑driven decision‑making across the business. Join us in a collaborative, high‑growth environment where your work makes a real impact. What you will love doing in this rol End-User Support & Service Delive

Provide first and second-line support for all end-user devices including desktops, laptops, mobile phones, tablets, VOIP handsets, printers, scanners, and peripheral devices.
Ensure all service desk incidents, tasks, and service requests are responded to and resolved within agreed SLA timelines.
Proactively follow up on outstanding tickets and communicate effectively with users to manage expectations.
Provide on-site and remote support across multiple locations, including head office and retail stores.
Assist with onboarding of new employees, ensuring workstations, access, and required tools are ready on time.
Set up and support user accounts, email configurations, and access to business applications.
Escalate unresolved issues appropriately and follow through until closur

Device Management & Technical Maintena

Install, configure, maintain, and troubleshoot hardware and software systems on end-user devices.
Perform upgrades, patches, and routine maintenance across all user-facing systems.
Monitor performance of IT assets and proactively resolve potential failures.
Maintain IT asset inventory, including issuing, tracking, and recovering devices.
Support imaging and deployment of new equipment using enterprise tools and automation where applicable.
Maintain hardware standards and ensure devices meet business and security requiremen

Operational Procedures & Documenta

tion
Adhere to all Technical Services and IT operational procedures, ensuring compliance with internal controls.
Create and maintain user guides, technical documentation, SOPs, and troubleshooting knowledge bases.
Ensure timely and accurate completion of incident reports and change documentation.
Contribute to process improvement initiatives and support ITIL-aligned practi

Retail & Finance Environment Su

pport
Maintain IT operational readiness for all retail showrooms and finance departments.
Troubleshoot and support POS systems, network connectivity, and device-related issues in stores.
Work closely with infrastructure and network teams to resolve store-related technical incidents.
Support HSE, compliance, and PCI-related policies through proper device configuration and cont

Standby, After-Hours & Project S

upport
Participate in the after-hours and weekend standby rotation to ensure 24/7 support coverage.
Provide on-site support during critical business events, activations, and seasonal peak periods.
Support IT rollouts, infrastructure upgrades, and hardware refresh projects as assigned.
Assist with testing, deployment, and post-implementation support of new technol

What we will love ab

out you
Proactive and solutions-driven mindset.
Strong communicator with excellent facilitation and presentation skills.
Can-do attitude, self-motivated and thrives working independently.
Well-organised, with strong planning and coordination abilities.
Comfortable working under pressure in a fast-paced, changing envir

What you’ll need to do t

his role
Grade 12 (National Diploma – Advantageous)3 years + Service Desk and or Desktop Support Experience
ITIL certification and / or experience
Comp
TIA Certifications such as A+ and N+Microsoft Certifications suchas MCSAA valid driver’s
Behaviourswe love Wow mycustomer
Walk in my customers’ shoes
Deliver on mypromises
Deliver insight-led solutions my customers need
Treat the business as my own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
Play as a team
Be helpful
Be inclusived the fun

End User Support Specialist

Job Description