Dragonara Casino is seeking a skilled and responsible Surveillance Officer to join their team in a full-time capacity. The candidate will be entrusted with the crucial task of diligently monitoring CCTV cameras and overseeing all facets of the casino’s operations and gaming activities.

Responsibilities

Responsible for observing, monitoring, and recording all activity occurring in the casino area.
Using video and audio technologies, recording observations, and reporting in writing as required by procedures.
Monitoring events, table games, slots, cash vault, count room, bar areas, and casino premises.
Performing duties in compliance with company standards and gaming regulations.
Assisting with the coordination and resolution of emergency situations.
Disclosing irregularities, variances from procedures, etc., observed during the performance of duties to the immediate attention of management.
Demonstrating a commitment to ensuring responsible gaming and responsible alcohol service.
Discreetly notifying appropriate managers of any concerns and observations.
Documenting suspicious activity by using PC applications such as Microsoft or reporting software.
Performing all other related and compatible duties as assigned.

Skills and Qualifications

Knowledge of gaming laws, casino rules, procedures, and regulations as applied to the game(s) under supervision.
Supervisory, communication, analytical, observational, and organisational skills.
Must have at least one (1) year of experience in a surveillance-related and gaming-related position.
Must possess PC skills and demonstrate a working knowledge of Microsoft Office programs, surveillance cameras, and audio equipment.
Previous experience in the casino or gaming industry will be an asset
Must be fluent and literate in English.

Other

Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays; (shifts may change).

Casino Surveillance Officer

Job Description