FULL TIME
HAZ-ZEBBUG, MALTA
FULL DAY
16 September 2026
Ref: 453089

We are seeking a Japanese Customer Care Agent to support Japanese-speaking patients during their time at the clinic. The role involves providing assistance, facilitating communication, and helping ensure a comfortable and positive patient experience.

Key Responsibilities: -Welcome and assist Japanese-speaking patients during their clinic visits. -Support communication between patients and clinic staff. -Help patients understand information and procedures during their visit. -Provide general assistance and guidance as required. -Ensure patients feel supported and well cared for throughout their time at the clinic.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

JAPANESE

ISCED Level: Primary education - Level (1)

Subjects:

Subject Level Grade

JAPANESE

Competencies

Deal with customer complaints (grant discounts, clarify regulations...)
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Make nature of the call known (order, sales, information, advertising, assistance...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Prepare dishes: Japanese

Past Experience

Occupation

Experience(months)

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €1,500-2,000 per month

Japanese Costumer Care Agent

Job Description