FULL TIME
MARSALFORN, MALTA
SHIFT
10 September 2026
Ref: 452594

We are seeking a friendly and professional Front Office Agent to join our team on a full-time basis. The successful candidate will support daily Front Office operations and provide excellent service to hotel guests.

Key Responsibilities: -Handle guest check-ins and check-outs efficiently and professionally. -Greet and assist guests, providing information about hotel services and facilities. -Process cash and card payments accurately according to procedures. -Register guests, issue room keys and assist with reservations. -Respond to guest enquiries and complaints, ensuring appropriate follow-up. -Promote room upgrades and additional services to maximise revenue. -Complete required financial and non-financial reports. -Communicate outstanding guest requests or issues to management. -Maintain company policies and procedures and assist with other duties as required. Requirements: -Availability to work various shifts, including evenings, nights, weekends and public holidays. -Fluent in English; knowledge of other languages is an advantage. -At least 1 year of experience in a similar hotel or resort position. -Strong communication and interpersonal skills with a passion for hospitality. -Friendly and professional telephone manner. -Good knowledge of Microsoft Office, particularly Outlook, Word and Excel. -Knowledge of Opera Cloud is considered an advantage.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

MALTESE

Competencies

Put telephone calls through to clients
Register reservations and allocate occupation of rooms, apartments, bungalows...
Collect clients' remarks on quality of reception, equipment, personnel
Register follow-up data of activities (reservation/cancellation/sales...). Draft daily statistics reports (occupancy/average price...)
Answer customers' questions during their stay
Welcome customers on their arrival. Deal with administrative formalities of their stay
Receive client at arrival and departure
Close cash register and check outstanding accounts
Inform clients on services of organisation and shows, restaurants, tourist attractions/places...

Past Experience

Occupation

Experience(months)

RECEPTIONIST, HOTEL

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €19,000-20,000 per year

Front Office Agent (gozo)

Job Description