Company Profile

RS2 offers secure payment services, payment software and managed services to clients in over 35 countries. The company upholds the highest industry standards and RS2’s in-house designed payments solution is the software of choice by many of the world’s leading and most innovative banks and financial institutions.

The Role

We are seeking candidates who bring both solid card payments experience and strong BA skills.

We are seeking a technically oriented Senior Business Systems Analyst with experience in Card Payments to join our Client Delivery team.

In this role, you’ll act as the trusted bridge between customers, business stakeholders, and technical teams, ensuring customer requirements are translated into effective and scalable solutions that align with our company’s product roadmap and vision.

This is a customer-facing and hands-on role requiring strong communication, stakeholder management and sound knowledge of the Card Payments industry.

Key Responsibilities

Lead Discovery and Requirements Refinement workshops with customers, ensuring that the requirements are well defined and exploring solution options that re-use existing platform capabilities rather than one-off custom solutions.
Carry out high-quality impact assessments and assessing the dependencies and impact on downstream systems and operations processes.
Communicate and articulate the customer requirements and your impact assessment to the Product, Engineering, Quality Assurance, and Operations ensuring alignment, and successful delivery outcomes.
Analyze technical specifications of files, API’s and other message systems (e.g. ISO8583) to identify impacts.
Query and analyze merchant, transaction and product-rules data to identify impacts.
Provide L1/L2 support to customers during SIT and UAT and participate in 24x7 on-call support on a roster basis.
Assist the Project Management team with planning the releases of changes and projects to meet client SLA’s and launch dates.
Lead and participate in client workshops and provide support services in both remote and on-site environments.
Maintain tickets with accurate and up-to-date status information.
Performs any other duties that may be assigned from time to time.

Skills & Qualifications

Minimum of 5 years experience within the card payments industry, preferably with hands-on involvement in either of the following: card issuing, merchant acquiring, card scheme compliance, or a related payment technology.
Bachelor’s degree in IT, Computer Science, or a related discipline, or equivalent experience gained in a technical environment.
Excellent written and verbal communication skills in English.
Comfortable leading stakeholder engagements and workshops in both remote and on-site environments.
Willing to travel internationally, particularly across Europe, Latin America, and North America.

Think you've got what it takes?

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Senior Business Systems Analyst

Job Description