Role: Clerk - Branches

Function: Chief Personal & Wealth Office

Branch / Unit: Personal Banking Channels

Section: Branches

Reports to: Senior Manager

Bank of Valletta p.l.c. is seeking to recruit new Team Members in its numerous Branches around Malta.

The job holder will ensure a continuous Customer Centric approach, providing clients with the best service possible to fit their financial requirements.

What will you be doing?

The job holder will be responsible for:

Greeting Customers
Responding to customers’ queries
Assisting customers in their basic banking needs, including the provision of cash service
Providing an excellent and timely service to customers
Assisting in the monitoring of schedules and customer meetings
Ensuring compliance with the Bank’s policies and procedures

In addition to the specific functions, management may assign more duties as required for the job from time to time.

What should you have?

As per standard requirements, be in possession of a minimum of 4 O Levels at Grade 5 or C or better including in English Language (other Financial related MQF Level 3 and 4 equivalent or higher educational paths may be considered).
Be fluent in Maltese and English (speaking and writing).
Be highly responsible, committed, customer centric and an excellent team player.
Possess good communication, analytical and negotiation skills.
Be proficient with Microsoft Office computer applications.

In our process of shortlisting candidates for the vacancy, please note that preference may be given to candidates whose profiles best align with the duties and responsibilities of the role.

Here’s what’s in it for you:

Bank Holidays and additional vacation leave days over and above the statutory entitlement
Free basic health insurance
Relocation assistance and packages for expats joining the bank
Accredited training programs from our BOV Learning Academy
Study leave when employees decide to further their studies on part time basis
Staff home loan rates for your dream home and other credit facilities at reduced interest rates
Voluntary Occupation Pension Scheme (VOPS)
Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
A budget dedicated to your children’s summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank’s core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct & Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group’s reputation and ensuring a positive, productive work environment.

The Bank ensures a fair, transparent, consistent and non-discriminatory treatment of employees on the basis of gender, gender identity, race, colour, ethnic, or social origin, genetic features, language, religion, or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

About Us

Bank of Valletta p.l.c. is Malta’s leading financial services institution and a cornerstone of the Maltese economy. Established in 1974, the Bank has been supporting individuals, families and businesses for over 50 years, combining strong local roots with forward‑looking banking solutions.Today, Bank of Valletta offers a full range of financial services, including retail and corporate banking, investment services, wealth and asset management, fund services, and digital banking. The Bank serves customers across Malta and Gozo through a nationwide branch and business centre network, while operating within a robust regulatory framework and under the supervision of European banking authorities.At the heart of Bank of Valletta is a people‑first culture. We believe that by investing in our people, we create better outcomes for our customers and communities. Our teams are built on integrity, professionalism, collaboration and accountability, ensuring that trust and responsibility guide everything we do.While proud of our heritage, we are firmly focused on the future. Bank of Valletta continues to invest in digital transformation, sustainability, innovation and governance, adapting to the evolving needs of modern banking while remaining true to our purpose, supporting Malta’s social and economic development. As an employer, Bank of Valletta offers long‑term career opportunities, continuous learning, and the chance to work in an organisation where experience is valued, new ideas are welcomed, and contribution truly matters. Whether you are starting your career or bringing years of expertise, you will find a workplace that respects diversity, encourages growth, and makes a lasting impact.

Clerk - Branches

Job Description