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If you are passionate about Customer Service, have a genuine interest in i

Gaming, and want to learnmore this position could be for you. No i

Gaming experience – No problem, our client will teach youeverything! Our client wants you to:

Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written
Be flexible and willing to work on a shift basis
Have experience working with customers, listening to their needs, and providing the bestsolutions
Be an excellent listener, have an empathic approach and take pride in giving an excellentservice to our players
You have exceptional organisation skills (including arriving on time, meeting deadlines, andfinding accurate information in a timely manner).
You are detail oriented with the ability to handle stressful situations while maintaining apositive attitude
Be an individual who is open to constructive feedback
Be a team player that can also work independently

Requirements

Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
Identify and support players in any difficulties they might encounter
Provide explanations to customers about products/site/policies/ promotions, etc.
Update customer account/details with necessary information when needed
Understand, guide, and support players in Responsible Gambling
Collaborate with our client's Fraud and payments team in customer queries
Understand AML and report any suspicious activity

Benefits

Finnish-speaking Customer Support in Malta

Job Description