Front Office Supervisor

We are seeking a responsible and service-oriented Front Office Supervisor with strong leadership skills to oversee daily front office operations and ensure a high standard of guest service.

Key Responsibilities: - Supervise and support front office staff, ensuring compliance with hotel procedures and service standards. - Oversee check-in, check-out, room allocation, and daily front office operations. - Assist with the training and development of new team members. - Ensure effective shift handover and communication. - Handle guest enquiries and complaints professionally. - Make operational decisions in the absence of the Front Office Manager. - Identify opportunities to improve efficiency and service quality. - Monitor cash handling, billing, card transactions, and guest account accuracy.