Join us at Neo Group as a Loyalty Manager for the Polish market! We are a dynamic startup based in Malta, providing innovative B2B services across Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance within the iGaming industry. Our team comprises over 1,400 talented professionals who are passionate about delivering exceptional experiences.

Role Overview

As a Loyalty Manager focused on the Polish market, your primary responsibility will be to cultivate and maintain strong relationships with our VIP players for our clients. You will blend account management with retention strategy, ensuring our players have engaging and rewarding experiences.

Key Responsibilities

Manage a portfolio of potential and existing VIP players, nurturing relationships through personalized communication such as calls, emails, and chat
Reactivate, upsell, and elevate users to VIP status when appropriate
Monitor player behavior and respond promptly to key actions like deposits, withdrawals, wins, and losses
Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless and enjoyable player experience
Execute targeted retention campaigns and reward offers, while tracking their performance effectively
Maintain proactive and timely communication with players based on their activity

Requirements

Proven experience in customer service, CRM, or user engagement
Excellent communication skills, both written and verbal, in Polish and English
Ability to build lasting relationships based on trust without relying solely on bonuses
Familiarity with iGaming products and understanding user behavior
Experience working with performance KPIs and analyzing user activity reports
Self-motivated, organized, and able to work autonomously
Proficient with CRM tools, Slack, and other relevant dashboards

Nice to Have

Previous experience with VIP users or retention in the iGaming industry
Experience in a fast-paced, performance-driven environment

This is an exciting opportunity to make a significant impact in a growing company and contribute to our success in the Polish market. If you thrive on building strong relationships and have a passion for gaming, we would love to hear from you!

Benefits

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Loyalty Manager (Polish Market)

Job Description